Shipping Policy

Customized Jewelry Orders take a minimum of 2 weeks before they can be shipped out.
** Orders received after 2:00 PM EST will be processed the following business day.

Proud to deliver with FedEx, UPS, USPS using the methods below:

Please Note: The shipping methods below are only applied after a processing time of up to 1 business day.

1. Standard Shipping: Orders shipped by this method will arrive in 4-8 business days after the parcel has been shipped from the Gem & Harmony warehouse. This method of delivery uses USPS First Class mail. Cost for this delivery method is $1.95.

2. Regular Shipping: Shipping with this method is available for $9.95 on all orders. Orders shipped by this method will arrive in 3-7 business days after the parcel has been shipped from the Gem & Harmony warehouse. Usually shipped with USPS Priority Mail or UPS as the delivery method.

3. Express Shipping: Orders that require an expedited delivery time can upgrade to this delivery method for $14.95. Orders shipped by this method will arrive in 2-3 business days after the parcel has been shipped from the Gem & Harmony warehouse. These orders are shipped via UPS Express or FedEx express.

4. Express Overnight: Orders that are in stock can be shipped with this special premium service. These orders usually ship out the same day or the next day of order placement, and will arrive in 1-2 business days from time of shipment. A cost of $29.95 is associated with this method and it is not available on all items. This method is shipped via UPS or FedEX one business day delivery and a siganture may be required. Saturday delivery is not available with this method.

Please allow an extra 5-10 Business Days for delivery to the following locations:
Alaska, Hawaii, FPO or APO shipping addresses only. These locations may complete shipping with USPS (United States Postal Service). 
Alaska and Hawaii have $12.95 surcharge on all methods of shipping.

Canadian Orders
All Canadian orders are charged a flat fee of $8.95 US in addition to any other shipping charges. Orders with free shipping will not be charged a shipping fee but will still be required to pay $7.95 US for handling.
Canadian orders can take 3-10 business days for delivery. Canadian orders are usually delivered with Canada Post or FedEx Ground.

Shipping Items with Different Availabilities
For orders that include items which may have gone out of stock, the entire order will be shipped together.

Advanced Order Item: Normal processing for this item type is 1-4 Weeks before it ships and it will ship via your chosen ship method after the processing time is complete.

Shipped for Your Protection
For your protection, Gem & Harmony insures and registers all items for their full value. Currently all deliveries must be made to a physical business or home address and a signature is required. Gem & Harmony does not ship to P.O. Box addresses and requires an adult to sign for the package.

Order Confirmation and Tracking
Once you place your order by clicking on the "SUBMIT MY ORDER" button, you will see the order confirmation page and an e-mail containing your Gem & Harmony order number will be sent to you. If you do not receive the confirmation email, contact us directly at 1-855-813-7227 or via e-mail at [email protected].

Once your order has been shipped, an e-mail will be sent to you reflecting that your order has been shipped. It will indicate which carrier was used and a method of tracking the order to your door.

 Orders May Be Delayed for the Following Reasons:
- Severe weather and acts of god can delay an order from Fedex. This can include snow storms, tornados, twisters, severe rain warnings, severe cold or other unforeseen events which prevent FedEx from making the delivery according to the guaranteed times. Gem & Harmony is not responsible for delivery under these type of circumstances.
- “Bill To” and “Ship to” addresses are not the same.
- Order is pending a credit approval and fraud verification.
- A product is currently out of stock.
- A ring which requires special sizing.
- An order which requires special customization.
- An order is shipped to a special location such as Alaska, Hawaii, Canada or APO/FPO.